Overview
GC360 is a GenAI-powered field service orchestration platform engineered for telecom operators. Designed to boost operational efficiency, enforce SLA compliance, and lower costs, GC360 seamlessly integrates backend administration, on-site execution, and remote support into a unified, end-to-end workflow. From task assignment to real-time tracking, test validation, and project close-out, it delivers complete lifecycle visibility and control across telecom field operations.
Key Modules
- GC360 Master and Local Admin: Management of contractor onboarding and administrative oversight.
- Task & Tickets Assignment: Real-time task management and assignment through an intuitive admin web dashboard.
- Real-Time Live Tracking: Continuous tracking and monitoring of field technicians.
- Ticket Workflow Management: Real-time updates on task progress.
- SLA Monitoring: Immediate notifications to ensure adherence to SLA requirements.
- Meter Reading and Logging: Accurate capturing and logging of meter readings.
- Admin-GC Communication: Integrated chat and remote video conferencing with field staff.
- ML Pipeline Analytics: Advanced analytics for improved decision-making.
- Historical Data Management: Access to comprehensive historical records for audits and reviews.
Enterprise Capabilities
- Lifecycle Management: Complete control over site lifecycle from project initiation to close-out.
- Workflow Standardization: Uniform templates for consistent and efficient operations.
- Proof of Execution: GPS-verified documentation and photographic evidence.
- Financial and Schedule Visibility: Integration of financial forecasts and schedule adjustments based on real-time project tracking.
- Remote Assistance: Interactive remote diagnostics and resolution capabilities.
- Time and Attendance Management: Comprehensive tracking tools including geolocation, electronic timesheets, and absence management.
Testing and Verification Procedures
- Pre-Hoist Testing: Fiber inspection, OTDR testing, and cable/antenna tests such as VSWR and Return Loss.
- Real-Time Field Testing: Continuous verification of optical continuity, power levels, and other essential metrics during operations.
User Roles and Profiles
- Admin Profiles: Real-time visibility into the activities of assigned field engineers segmented by telecom operators (e.g., T-Mobile, Verizon).
- Field Engineers: Task-specific access to ensure focused and efficient task execution and reporting.
UX/UI Requirements
- Interactive Checklists: Task-specific, dynamically generated checklists for field tasks.
- Automated SLA Prompts: Alerts to keep field staff on schedule.
- Time & Location Tracking: Precise logging for check-in/check-out times and locations.
- Visual Documentation: Facility to upload task-relevant photographs for before/after comparisons and issue validation.
Backend Management Tools
- Centralized Dashboard: Real-time view of active field technicians, their statuses, and locations.
- Automated Scheduling: Intelligent allocation based on proximity and workload.
- GC Performance Metrics: Scorecards for evaluating and incentivizing contractor performance.
Integration Points
- Direct interfacing for automated report generation and task validation.
Platform Goals
- Enhance visibility, productivity, and operational clarity.
- Minimize costs and maximize equipment uptime.
- Foster accountability and improve overall service consistency and quality.
This briefing encapsulates the critical functionalities, workflows, and strategic advantages of the GC360 platform, positioning it as an essential asset for telecom operational excellence.
GC 360 User Login And Ticket Creation And Real Time Tracking
GC Live Ticketing Job Complete Updates
Ticket Creation And Assignment
On Bording Ticket Workflow
Admin History Dashboard Past GC activities
Admin Assigning Tickets GC Updates
Chat Notifications
Admin Chat with remote GC
Video Calling And Chat
METER Reading
Highlights
- Live Tracking & Geo-Fencing
- Offline & Online Mode with Auto Sync
- Visual Documentation (Before/After)
- ML-Powered Insights for SLA Breach Prediction
- Centralized Ticket & Checklist Engine
- 10X increase in task visibility and execution consistency
- 30% reduction in repeat dispatches due to validation errors
- 25–40% improvement in technician productivity via closed-loop automation
- <1 hour average SLA breach identification and response turnaround
